Refund policy

1. Returns

Our policy lasts 14 days from the date of purchase. If 14 days have gone by since your purchase, unfortunately, we cannot offer you an exchange. PETAL AND VELVET.COM DOES NOT ACCEPT RETURNS FOR SCRAPBOOKS. EXCHANGE ONLY. 

2. Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Certain types of goods are exempt from being returned, such as:

• ALL SCRAPBOOKS

3. Return Process

To initiate a return, please contact us at HELP CHAT or petalandvelvet@gmail.com with your order number and reason for the return. We will provide you with instructions on how and where to send your package. Please do not send your purchase back without confirmation.

4. Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to an error on our part (e.g., wrong or defective item). Shipping costs are non-refundable.

5. Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. 

6. Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account again, then contact your credit card company or bank. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at petalandvelvet@gmail.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email. 

8. Non-Returnable Items

Several types of goods cannot be returned. Please refer to our list of non-returnable items above for more details.

9. Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

10. Contact Us

For further information on returns, please contact us at petalandvelvet.com! Thank you.