Shipping policy

1. General Information

All orders are subject to product availability.

2. Shipping Locations

We ship worldwide. Shipping costs and delivery times may vary depending on the destination.

3. Shipping Costs

FREE STANDARD SHIPPING ON ALL ORDERS WITHIN THE UNITED STATES OF AMERICA. Shipping costs are calculated based on the weight of your order and the delivery method selected at checkout. Additional shipping charges may apply to remote areas or large/heavy items. Any applicable customs fees, taxes, or duties are the responsibility of the customer.

4. Delivery Time

Estimated delivery times:

• Domestic (within [United States of America]): 2-7 business days

• International: 7-21 business days

Please note that these are estimated times and may vary due to factors beyond our control.

5. Order Processing Time

All orders are processed within 1-4 business days (excluding weekends and holidays) after receiving your order confirmation email.

6. Tracking Information

Once your order is shipped, you will receive a shipping confirmation email with a tracking number that you can use to track the progress of your shipment.

7. Shipping Delays

We are not responsible for delays caused by shipping carriers, customs, or natural occurrences. If your order is delayed, please reach out to us and we will assist you in tracking your package.

8. Lost or Damaged Items

If your order arrives damaged or is lost during shipping, please contact us within 5 days to arrange for a replacement.

9. Contact Us

For any questions regarding shipping, please contact our customer service team at petalandvelvet@gmail.com.